AI Trading Support
Frequently Asked Questions
Get answers to common questions about AI trading bots, funding, withdrawals, and account management. No trading knowledge needed - our AI does all the work.
Account Management
Managing your account, profile updates, and account settings
Account closure process:
1. Withdraw all funds first
2. Cancel any active subscriptions
3. Submit closure request via support
4. Verify identity for security
5. 14-day cooling-off period
6. Account permanently closed
Note: Account closure is irreversible. You cannot reopen a closed account.
1. Withdraw all funds first
2. Cancel any active subscriptions
3. Submit closure request via support
4. Verify identity for security
5. 14-day cooling-off period
6. Account permanently closed
Note: Account closure is irreversible. You cannot reopen a closed account.
Policy:
• One account per person allowed
• Multiple accounts will be terminated
• Business accounts available separately
• Family members need separate verification
• Violation results in all accounts frozen
Exceptions require written approval from compliance.
• One account per person allowed
• Multiple accounts will be terminated
• Business accounts available separately
• Family members need separate verification
• Violation results in all accounts frozen
Exceptions require written approval from compliance.
Access transaction history:
1. Dashboard ? Transactions tab
2. Filter by date, type, amount
3. Export to CSV/PDF
4. View detailed receipts
5. Tax report generation
6. API access available
History available for past 7 years as required by law.
1. Dashboard ? Transactions tab
2. Filter by date, type, amount
3. Export to CSV/PDF
4. View detailed receipts
5. Tax report generation
6. API access available
History available for past 7 years as required by law.
Account tiers:
• Basic: Free, standard limits
• Silver: $10k+ balance, lower fees
• Gold: $50k+ balance, priority support
• Platinum: $200k+ balance, dedicated manager
Benefits increase with tier: Higher limits, lower fees, better support.
• Basic: Free, standard limits
• Silver: $10k+ balance, lower fees
• Gold: $50k+ balance, priority support
• Platinum: $200k+ balance, dedicated manager
Benefits increase with tier: Higher limits, lower fees, better support.
Tax reporting features:
1. Dashboard ? Reports ? Tax
2. Select tax year and country
3. Choose report format (CSV, PDF)
4. Includes all trades, profits, fees
5. Compatible with tax software
6. Professional tax guidance available
Reports generated instantly for verified accounts.
1. Dashboard ? Reports ? Tax
2. Select tax year and country
3. Choose report format (CSV, PDF)
4. Includes all trades, profits, fees
5. Compatible with tax software
6. Professional tax guidance available
Reports generated instantly for verified accounts.
Account Verification
KYC, verification process, and security
Verification is required for:
• Higher withdrawal limits
• Increased deposit limits
• Enhanced security
• Regulatory compliance
• Fraud prevention
• Higher withdrawal limits
• Increased deposit limits
• Enhanced security
• Regulatory compliance
• Fraud prevention
Required documents:
1. Government-issued ID (passport, driver's license)
2. Proof of address (utility bill, bank statement)
3. Selfie with ID and today's date
4. Source of funds declaration
1. Government-issued ID (passport, driver's license)
2. Proof of address (utility bill, bank statement)
3. Selfie with ID and today's date
4. Source of funds declaration
Standard verification: 1-2 business hours
Extended verification: 24-48 hours (if additional checks needed)
You'll receive email notification once verified.
Extended verification: 24-48 hours (if additional checks needed)
You'll receive email notification once verified.
Yes, but with limitations:
• Max deposit: $1,000/day
• Max withdrawal: $500/day
• 1 withdrawal per day
• Limited bot access
We recommend full verification.
• Max deposit: $1,000/day
• Max withdrawal: $500/day
• 1 withdrawal per day
• Limited bot access
We recommend full verification.
Yes, we use:
• Bank-level 256-bit encryption
• Secure cloud storage
• Regular security audits
• GDPR compliance
• Data minimization principles
• Bank-level 256-bit encryption
• Secure cloud storage
• Regular security audits
• GDPR compliance
• Data minimization principles
Funding & Deposits
How to fund your account and deposit USDT
We currently accept only USDT (Tether) on the TRC20 network. Other cryptocurrencies and networks are not supported at this time.
Minimum deposit: $10.00 USDT. Deposits below this amount will not be credited to your account.
Deposits typically take 5-30 minutes after 1 network confirmation. Large deposits may require manual verification which can take 1-2 hours during business hours.
Common reasons:
1. Wrong network used (must be TRC20)
2. Insufficient confirmations
3. Manual verification required
4. Minimum amount not met
Contact support with your transaction hash for assistance.
1. Wrong network used (must be TRC20)
2. Insufficient confirmations
3. Manual verification required
4. Minimum amount not met
Contact support with your transaction hash for assistance.
We do not charge deposit fees. However, blockchain network fees apply and are paid by the sender.
Legal & Compliance
Terms of service, regulatory compliance, and legal matters
Key terms:
• Minimum age: 18 years
• Prohibited countries apply
• No illegal activity permitted
• Platform discretion on account closure
• Arbitration clause for disputes
• Governing law: South African law
Full ToS available at: yourplatform.com/terms
• Minimum age: 18 years
• Prohibited countries apply
• No illegal activity permitted
• Platform discretion on account closure
• Arbitration clause for disputes
• Governing law: South African law
Full ToS available at: yourplatform.com/terms
Regulatory status:
• Registered with FSCA (South Africa)
• MSB registration with FinCEN (USA)
• AUSTRAC registered (Australia)
• FIU registered in multiple jurisdictions
• Regular compliance audits
• AML/CFT program implemented
Registration numbers available upon request.
• Registered with FSCA (South Africa)
• MSB registration with FinCEN (USA)
• AUSTRAC registered (Australia)
• FIU registered in multiple jurisdictions
• Regular compliance audits
• AML/CFT program implemented
Registration numbers available upon request.
AML/KYC procedures:
• Customer Due Diligence (CDD)
• Enhanced Due Diligence (EDD) for high-risk
• Transaction monitoring 24/7
• Suspicious Activity Reports (SARs)
• PEP/sanctions screening
• Source of funds verification
• Record keeping for 7+ years
• Customer Due Diligence (CDD)
• Enhanced Due Diligence (EDD) for high-risk
• Transaction monitoring 24/7
• Suspicious Activity Reports (SARs)
• PEP/sanctions screening
• Source of funds verification
• Record keeping for 7+ years
Dispute resolution process:
1. Contact support within 30 days
2. Provide evidence and documentation
3. Internal review within 14 days
4. Mediation option available
5. Arbitration as final resort
6. Regulatory escalation if needed
Most disputes resolved within 30 days.
1. Contact support within 30 days
2. Provide evidence and documentation
3. Internal review within 14 days
4. Mediation option available
5. Arbitration as final resort
6. Regulatory escalation if needed
Most disputes resolved within 30 days.
Refund eligibility:
• Technical errors by platform: Full refund
• Unauthorized transactions: Investigated
• Subscription cancellations: Pro-rata refund
• Trading losses: No refunds
• Processing fees: Non-refundable
Refund requests within 30 days only.
• Technical errors by platform: Full refund
• Unauthorized transactions: Investigated
• Subscription cancellations: Pro-rata refund
• Trading losses: No refunds
• Processing fees: Non-refundable
Refund requests within 30 days only.
Security
Data protection, privacy, and security measures
We use a multi-layer security system:
• Hot Wallet: 5% of funds for immediate trading
• Warm Wallet: 25% of funds for withdrawals
• Cold Storage: 70% of funds in offline, air-gapped hardware wallets
All wallets are insured against theft and hacking.
• Hot Wallet: 5% of funds for immediate trading
• Warm Wallet: 25% of funds for withdrawals
• Cold Storage: 70% of funds in offline, air-gapped hardware wallets
All wallets are insured against theft and hacking.
Multiple security layers:
• Two-factor authentication (2FA)
• Biometric login (mobile app)
• IP address whitelisting
• Device fingerprinting
• Session timeouts (15 minutes)
• Email/SMS alerts for suspicious activity
• Anti-phishing codes in emails
• Two-factor authentication (2FA)
• Biometric login (mobile app)
• IP address whitelisting
• Device fingerprinting
• Session timeouts (15 minutes)
• Email/SMS alerts for suspicious activity
• Anti-phishing codes in emails
We implement:
• Rate limiting on login attempts
• Account lockout after 5 failed attempts
• Mandatory password changes every 90 days
• No password reuse allowed
• Session management with automatic logout
• Withdrawal confirmation delays for new devices
• Rate limiting on login attempts
• Account lockout after 5 failed attempts
• Mandatory password changes every 90 days
• No password reuse allowed
• Session management with automatic logout
• Withdrawal confirmation delays for new devices
Yes! We maintain:
• $100M insurance policy through Lloyd's of London
• Coverage for hacking, theft, and internal fraud
• Cold storage assets fully insured
• Regular security audits by third parties
Insurance details available upon request.
• $100M insurance policy through Lloyd's of London
• Coverage for hacking, theft, and internal fraud
• Cold storage assets fully insured
• Regular security audits by third parties
Insurance details available upon request.
Our protocol:
1. Immediate trading suspension
2. Funds moved to secure cold storage
3. Forensic investigation begins
4. Insurance claims processed
5. Users compensated according to insurance policy
6. Full transparency report published
1. Immediate trading suspension
2. Funds moved to secure cold storage
3. Forensic investigation begins
4. Insurance claims processed
5. Users compensated according to insurance policy
6. Full transparency report published
Technical Support
Technical issues, platform access, and troubleshooting
Multiple support channels:
• Live Chat: 24/7 in dashboard
• Email: support@yourplatform.com
• Tickets: Submit via help center
• Phone: +27 11 123 4567 (9am-5pm SAST)
• Telegram: @yourplatform_support
Average response time: 15 minutes for chat, 2 hours for email.
• Live Chat: 24/7 in dashboard
• Email: support@yourplatform.com
• Tickets: Submit via help center
• Phone: +27 11 123 4567 (9am-5pm SAST)
• Telegram: @yourplatform_support
Average response time: 15 minutes for chat, 2 hours for email.
Support availability:
• Live Chat: 24/7
• Phone Support: Mon-Fri, 9am-5pm SAST
• Email: 24/7 with 2-hour response during business hours
• Weekend Support: Reduced team, priority issues only
Emergency support available for security issues.
• Live Chat: 24/7
• Phone Support: Mon-Fri, 9am-5pm SAST
• Email: 24/7 with 2-hour response during business hours
• Weekend Support: Reduced team, priority issues only
Emergency support available for security issues.
Password reset steps:
1. Click "Forgot Password" on login page
2. Enter registered email address
3. Check email for reset link (valid 1 hour)
4. Create new strong password
5. Re-login with new password
6. Update 2FA if needed
Note: You will be logged out of all devices.
1. Click "Forgot Password" on login page
2. Enter registered email address
3. Check email for reset link (valid 1 hour)
4. Create new strong password
5. Re-login with new password
6. Update 2FA if needed
Note: You will be logged out of all devices.
Possible causes:
• High trading volume periods
• Browser cache issues
• Internet connection problems
• Platform maintenance
• DDoS protection measures
Solutions:
1. Clear browser cache
2. Try different browser
3. Check internet speed
4. Use mobile app
5. Check status page for updates
• High trading volume periods
• Browser cache issues
• Internet connection problems
• Platform maintenance
• DDoS protection measures
Solutions:
1. Clear browser cache
2. Try different browser
3. Check internet speed
4. Use mobile app
5. Check status page for updates
Update process:
• Email/Phone: Via account settings (requires verification)
• Personal Details: Submit documents through verification portal
• Banking Info: Contact support for changes
• Security Settings: Directly in dashboard
Changes may require re-verification.
• Email/Phone: Via account settings (requires verification)
• Personal Details: Submit documents through verification portal
• Banking Info: Contact support for changes
• Security Settings: Directly in dashboard
Changes may require re-verification.
Trading Bots
AI trading bots, subscription, and automation questions
Quick Bot Comparison:
4 AI Bots
17.2% Avg ROI
$100.00 Min
AI Trading Bots are automated systems that use artificial intelligence to analyze market data and execute trades 24/7. They use machine learning algorithms to identify profitable trading opportunities based on historical data and market patterns. Our bots trade cryptocurrencies (primarily USDT pairs) with preset risk management parameters.
We offer 4 bot tiers:
• AI Alpha: $500/month
• AI Sigma: $1,200/month
• AI Quantum: $2,500/month
• AI Omega: $5,000/month
Each tier offers different features and ROI potential. Fees are deducted monthly from your trading balance.
• AI Alpha: $500/month
• AI Sigma: $1,200/month
• AI Quantum: $2,500/month
• AI Omega: $5,000/month
Each tier offers different features and ROI potential. Fees are deducted monthly from your trading balance.
Minimum trading balances:
• AI Alpha: $100 minimum
• AI Sigma: $500 minimum
• AI Quantum: $1,000 minimum
• AI Omega: $2,500 minimum
These amounts are in addition to the monthly subscription fee.
• AI Alpha: $100 minimum
• AI Sigma: $500 minimum
• AI Quantum: $1,000 minimum
• AI Omega: $2,500 minimum
These amounts are in addition to the monthly subscription fee.
Expected daily ROI:
• AI Alpha: 12.5% daily
• AI Sigma: 15.2% daily
• AI Quantum: 18.5% daily
• AI Omega: 22.5% daily
Note: Past performance doesn't guarantee future results. Trading involves risk.
• AI Alpha: 12.5% daily
• AI Sigma: 15.2% daily
• AI Quantum: 18.5% daily
• AI Omega: 22.5% daily
Note: Past performance doesn't guarantee future results. Trading involves risk.
ROI Calculator:
Daily ROI: 12.5%
Monthly (30 days): ~375%
Monthly (30 days): ~375%
Example: $1,000 investment
30-day profit: ~$3,750
30-day profit: ~$3,750
Yes! Profits are credited to your available balance daily and can be withdrawn at any time. However, we recommend keeping some profits in your trading balance to maximize compounding effects.
Trading Features
Platform features, tools, and trading options
Currently trading: USDT/BTC, USDT/ETH, USDT/BNB, USDT/SOL, USDT/XRP. More pairs will be added based on user demand and market conditions.
Advanced bots (AI Quantum and AI Omega) allow limited parameter customization:
• Risk tolerance settings
• Maximum position size
• Trading hours
• Asset allocation
• Risk tolerance settings
• Maximum position size
• Trading hours
• Asset allocation
Yes! Download our mobile app from App Store (iOS) or Google Play (Android). All trading features are available on mobile.
Profits are calculated daily at 00:00 UTC and credited to your available balance. You can view detailed profit reports in your dashboard.
Our bots use multiple strategies:
• Trend following
• Mean reversion
• Arbitrage opportunities
• Market making
• Sentiment analysis
The exact strategy mix varies by bot tier.
• Trend following
• Mean reversion
• Arbitrage opportunities
• Market making
• Sentiment analysis
The exact strategy mix varies by bot tier.
Trading Risks & Education
Risk disclosure, trading education, and market understanding
Key risks:
• Market risk: Prices can go down
• Liquidity risk: Unable to exit positions
• Technical risk: System failures
• Model risk: Algorithms may be wrong
• Regulatory risk: Changing laws
• Cybersecurity risk: Hacking threats
Only trade what you can afford to lose.
• Market risk: Prices can go down
• Liquidity risk: Unable to exit positions
• Technical risk: System failures
• Model risk: Algorithms may be wrong
• Regulatory risk: Changing laws
• Cybersecurity risk: Hacking threats
Only trade what you can afford to lose.
Volatility facts:
• Cryptocurrencies can swing 10-20% daily
• 50% corrections common in bear markets
• Leverage amplifies both gains and losses
• 24/7 markets mean no breaks
• News events cause extreme moves
• Past performance ? future results
Consider your risk tolerance carefully.
• Cryptocurrencies can swing 10-20% daily
• 50% corrections common in bear markets
• Leverage amplifies both gains and losses
• 24/7 markets mean no breaks
• News events cause extreme moves
• Past performance ? future results
Consider your risk tolerance carefully.
Educational materials:
• Trading academy (video courses)
• Market analysis blog
• Webinars weekly
• Risk management guides
• Glossary of trading terms
• Demo account available
• One-on-one coaching (premium)
Access via Education tab in dashboard.
• Trading academy (video courses)
• Market analysis blog
• Webinars weekly
• Risk management guides
• Glossary of trading terms
• Demo account available
• One-on-one coaching (premium)
Access via Education tab in dashboard.
Important distinction:
• Gambling: Outcomes based on chance
• Trading: Based on analysis and strategy
• Both involve risk of loss
• Trading requires skill and knowledge
• Emotional control crucial
• Proper risk management essential
Trading is a skill that can be learned.
• Gambling: Outcomes based on chance
• Trading: Based on analysis and strategy
• Both involve risk of loss
• Trading requires skill and knowledge
• Emotional control crucial
• Proper risk management essential
Trading is a skill that can be learned.
Investment guidelines:
• Never invest more than you can lose
• Start with 1-5% of your portfolio
• Diversify across assets
• Have emergency funds separate
• Consider your time horizon
• Rebalance periodically
• Seek financial advice if unsure
We recommend starting small.
• Never invest more than you can lose
• Start with 1-5% of your portfolio
• Diversify across assets
• Have emergency funds separate
• Consider your time horizon
• Rebalance periodically
• Seek financial advice if unsure
We recommend starting small.
Withdrawals
Withdrawal process, fees, and timelines
Minimum withdrawal: $10.00 USDT. Withdrawals below this amount cannot be processed.
Processing times:
• Automatic processing: 1-4 hours
• Manual review: 4-24 hours
• Weekends/holidays: May take longer
All withdrawals go through security checks.
• Automatic processing: 1-4 hours
• Manual review: 4-24 hours
• Weekends/holidays: May take longer
All withdrawals go through security checks.
Withdrawal fee: 1% of the withdrawal amount (minimum $1).
Example: $100 withdrawal = $1 fee, you receive $99.
Network fees are included in this charge.
Example: $100 withdrawal = $1 fee, you receive $99.
Network fees are included in this charge.
Common reasons for rejection:
1. Insufficient verification
2. Suspicious activity detected
3. Incorrect withdrawal address
4. Account under review
5. Trading requirements not met
1. Insufficient verification
2. Suspicious activity detected
3. Incorrect withdrawal address
4. Account under review
5. Trading requirements not met
Yes, if the withdrawal is still "Pending" status. Once processing begins, cancellation is not possible. Contact support immediately if you need to cancel.
Can't find your answer? Search our knowledge base
Popular searches: "bot setup", "withdrawal time", "minimum deposit", "ROI calculator"
AI Bot Plans
Choose Your AI Trading Bot
No trading experience needed. Select from our AI bot plans - each designed for different investment levels. The bots do all the trading work automatically.
Which AI Bot is Right for You?
| Feature | AI Alpha | AI Sigma | AI Quantum | AI Omega |
|---|---|---|---|---|
| Daily ROI | 12.50% | 15.20% | 18.50% | 22.50% |
| Trading Accuracy | 88.00% | 92.00% | 94.00% | 96.00% |
| Minimum Balance | $100 | $500 | $1,000 | $2,500 |
| Monthly Fee | $500 | $1,200 | $2,500 | $5,000 |
Still Have Questions?
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